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HELP DESK

Get more done faster with our AI-enhanced workspace

Maximize productivity with one central workspace that connects your inbox, tickets, and help center.

AI-enhanced

Omnichannel

Designed for efficiency

Maximize productivity with the fastest shared inbox

Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.

Better tickets for your team and your customers

Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.

Help your customers help themselves

Connect your help center across the whole platform—so your customers can find the most accurate answers when and where they need them.

"The thing I noticed most about the inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled."

Pelle Blarke

International Strategy and Operations Manager, Wolt

MESSENGER AND OMNICHANNEL

Deliver conversational support where it works best for your customers

Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.

Deliver support at the exact right moment

Give your customers more flexibility and control over support channels

A seamless, beautiful customer experience

Customizable messenger

It's your messenger—so have it match your brand with infinite design options.

Configurable experiences

Show and hide different content, features—even entire spaces—to create bespoke messenger experiences.

Mobile

Bring the messenger to your mobile app with powerful iOS and Android SDKs.

Omnichannel messaging

Support customers using their preferred channel—whether that’s email, SMS, social, or more.

Phone

Centralize your phone support using our integrations (with more coming soon).

Switch

Reduce phone wait times by letting customers switch to messaging mid-call.

"Intercom powers our customer communications, delivering conversions, customer engagement, and personalized support. The messenger is the heart of this strategy."

Geronimo Chala

Chief Consumer Officer, Rebag

PLATFORM

A single, powerful, easy-to-use platform

Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.

Maximize team performance with actionable insights

Stop switching between tools and speed up workflows

See all your data in one place

Reporting

Understand and improve the performance of your bots and team with flexible and customizable reports.

Customer data

View, segment, and filter all your customer data—and model it however works best for your business.

Behavioral data

Craft the best customer support experiences using a complete picture of past actions.

Custom Actions

Power bots and workflows with live customer data stored in other tools—no engineering resources required.

Apps and integration

Get all your tools working as one—and add more to existing workflows—with 300+ apps.

APIs and Webhooks

Configure Intercom to work best for you with our easy-to-use APIs and webhooks.

"We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service."

Oda Skuggedal Wilhelmsen

Nordic Customer Service Manager, Godtlevert